Online Delivery Terms

Last updated: 24 September 2026

DTech delivers across Bangladesh. These Online Delivery Terms explain where we deliver, how long it takes, what it costs, and how payment at delivery works for orders placed at dtech.com.bd.

1. Delivery coverage

We deliver to all 64 districts of Bangladesh through our own delivery team and trusted courier partners (such as Steadfast, Pathao and RedX). Select your district, thana and area at checkout. If an area is not listed, we cannot currently deliver there by courier; please contact us for another option.

2. Delivery time

• Delivery time is counted from order confirmation (and advance payment, where required), not from the time the order is placed.
• Orders confirmed outside our business hours (Saturday–Thursday, 10:00 AM – 8:00 PM), or on public holidays, are processed on the next working day.
• Pre-order and out-of-stock products are delivered when stock arrives; we tell you the expected date.
• Delivery may be delayed by weather, floods, hartal, public holidays, political unrest or courier disruption. We will keep you informed.

3. Delivery charges

• The delivery charge depends on your area and the weight of your parcel, and is always shown at checkout before you place the order.
• Standard charges start from ৳80 inside Dhaka and ৳150 outside Dhaka for parcels up to 1 kg, with an extra charge for each additional kg. Heavy or large items (monitors, desktops, UPS, printers) may cost more.
• Free-delivery offers apply only when stated on the product, campaign or checkout page.
• You can also choose store pickup at checkout, where available, to collect your order from a DTech store free of delivery charge.

4. Payment options

• Cash on delivery (COD): pay the delivery person in cash when you receive your parcel. Please keep the exact amount ready.
• Online payment: bKash, Nagad or card at checkout.
• Advance payment: for orders above ৳20,000, a small advance (currently ৳300) is required before dispatch, and the rest is paid on delivery. For some orders, such as high-value items, pre-orders or orders that could not be verified, we may ask for full payment in advance.
• If a required advance payment is not received, we cannot dispatch the order, and it may be cancelled.

5. Order confirmation and tracking

• After you place an order, our team may call you to confirm it. Please keep your phone available.
• You will receive SMS or email updates when your order is confirmed, shipped and delivered.
• You can check your order status any time using Track Order with your order number and phone number, or from My Account.

6. Receiving your parcel

• Please check the parcel box in front of the delivery person. If it is damaged, opened or tampered with, you may refuse it and contact us immediately.
• Once you accept the parcel, claims about a damaged outer box cannot be accepted. We recommend recording an unboxing video for expensive products.
• Report any wrong, damaged or missing item within 7 days under our Refund & Return Policy.
• Someone else may receive the parcel on your behalf at the delivery address. Delivery to that person counts as delivery to you.

7. Failed delivery and refusal

• If the courier cannot reach you or the address is incorrect, they will try again. After repeated failed attempts, the parcel is returned to us.
• If you refuse a parcel without a valid reason, the delivery and return charges may be charged to you. Customers who repeatedly refuse or do not receive COD parcels may be asked to pay in advance for future orders.
• Fake orders, or orders placed with false information, are cancelled. DTech may block such orders from being placed again.

8. Address changes

You can change the delivery address before dispatch by contacting us. After dispatch, a change may not be possible or may carry an extra charge.

Contact us

If you have any question about this policy, please contact us:

• Company: DTech
• Website: dtech.com.bd
• Email: info@dtech.com.bd
• Hotline and store addresses: see our Contact Us page