Warranty & after-sales

Warranty Check & Claim

Verify your product, see how much warranty is left, and claim service online — in under a minute.

The serial number is on the box sticker or the product label. On a phone, dial *#06# to see the IMEI.

For products without a serial number — chargers, cables, accessories. The order number is on your invoice and in the order SMS.

Enter the serial / IMEI, or your order number and mobile, to see your warranty.

Tell us what is wrong and add photos. You get a ticket number by SMS.

Bring the product in or send it by courier with the ticket, then follow the claim here.

Track your claim

Use the ticket number from your SMS and the mobile number you claimed with.

The essentials, in short.

Read the full policy →

A unit faulty on arrival is replaced or exchanged when reported within the policy period, with its box and all accessories.

Warranty covers repair or replacement, not a refund. Refunds follow our return policy.

Claim here, send the product with the ticket number, and we update you by SMS — usually within 3–7 working days.

Physical, liquid or burn damage, power surges, misuse, a broken seal, outside repair, and normal battery wear.

Keep your invoice or order number and the original box with its serial sticker.
For online orders, keep an uncut unboxing video showing the sealed box and serial number.
Back up your data first — service may need a reset.
A removed or altered serial / IMEI sticker cannot be verified.

Our support team is happy to help.