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DTech

Policies & terms

Refund & Return Policy

Return a product to DTech within 7 days of delivery. Eligibility, the return process, refund methods and timelines.

On this page
  1. 1. Check your parcel at delivery
  2. 2. Return period
  3. 3. Conditions for a return
  4. 4. Products that cannot be returned
  5. 5. How to request a return
  6. 6. Replacement or refund
  7. 7. Refund method and time
  8. 8. Order cancellation
  9. 9. Contact us

Last updated: 24 September 2026

At DTech we want you to be happy with every purchase. If something is not right, this policy explains when you can return a product, how to do it, and how refunds work. It applies to products bought from dtech.com.bd and our stores.

1. Check your parcel at delivery

Please check the outer box in front of the delivery person. If the box is damaged, opened, wet or the seal is broken, you may refuse to accept it and contact us immediately. For high-value products we recommend recording an unboxing video; it makes any claim much faster.

2. Return period

You can request a return within 7 (seven) days of delivery in the following cases:

  • Wrong product: the model, colour or specification is different from what you ordered.
  • Damaged product: the product arrived physically damaged.
  • Defective product: the product has a manufacturing defect or does not work (dead on arrival).
  • Missing items: parts, accessories or free gifts listed on the product page are missing.

Change-of-mind returns (the product is fine but you no longer want it) are accepted only for unopened, seal-intact products within 7 days, and may carry a deduction for delivery and handling costs.

3. Conditions for a return

  • The product must be returned with its original box, packaging, accessories, manuals, warranty card and any free gifts.
  • Serial numbers, IMEI and warranty stickers must match our records and must not be removed or tampered with.
  • The product must not be physically damaged, scratched, burned or liquid-damaged by the customer.
  • The invoice or order number is required.

4. Products that cannot be returned

  • Products that have been used, installed or registered, unless they are defective (for example activated software, licence keys and subscriptions).
  • Opened consumables and hygiene products such as earphones, earbuds, ink, toner and cleaning items.
  • Products damaged through misuse, wrong installation, electrical fluctuation or accident.
  • Custom-built PCs and items ordered specially for you, except for a defect.
  • Products where the fault is covered by the brand's service warranty rather than replacement. These are handled under our Warranty Policy.

5. How to request a return

  1. Contact us within 7 days of delivery by hotline, WhatsApp or email at info@dtech.com.bd. Tell us your order number and the reason. Add photos or a video of the problem.
  2. Our team will review the request, usually within 1–2 working days, and tell you how to send the product: bring it to a DTech store, or send it through the courier we arrange.
  3. When we receive it, our technical team inspects the product. Inspection normally takes 2–5 working days.
  4. If the return is approved, we replace the product or issue a refund, as described below. If it is not approved, we return the product to you and explain why.

6. Replacement or refund

  • For wrong, damaged or defective products we first offer a replacement with the same product. If it is out of stock, you can choose a different product (paying or receiving the price difference) or a full refund.
  • Where the return is our mistake (wrong, damaged, defective or missing), DTech pays the return delivery cost.
  • For approved change-of-mind returns, delivery charges are not refunded and a handling deduction may apply.

7. Refund method and time

You paid byRefunded toUsual time after approval
Cash on deliverybKash, Nagad or bank account in your name3–7 working days
bKash / NagadThe same wallet3–7 working days
Debit / credit cardThe same card7–15 working days (depends on your bank)
Bank transferThe same bank account5–10 working days
Any methodDTech store credit, if you preferWithin 1 working day
  • Refunds are for the amount paid for the returned product. Delivery charges are refunded only when the return is due to our mistake.
  • Payment gateway or EMI charges collected by banks may not be refundable; the bank's own policy applies to EMI conversions.
  • If you used a coupon, the refund is for the amount you actually paid. Star Points earned on the order are removed, and points you redeemed are returned to your account.
  • Free gifts received with the product must be returned too, or their value will be deducted.

8. Order cancellation

You can cancel an order free of charge any time before it is dispatched by contacting us. If you have paid, we refund the full amount by the original payment method. Once dispatched, the order is treated as a return under this policy. Repeatedly refusing parcels at delivery may lead to cash on delivery being disabled for your account.

Contact us

If you have any question about this policy, please contact us:

WhatsApp Messenger 01812572226