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DTech

Policies & terms

Warranty Policy

DTech warranty coverage, how to claim, processing time and what the warranty does not cover.

On this page
  1. 1. Types of warranty
  2. 2. What you need to make a claim
  3. 3. How to claim
  4. 4. Processing time
  5. 5. What the warranty does not cover
  6. 6. Dead on arrival (DOA)
  7. 7. Uncollected products
  8. 8. Replacement stock
  9. 9. Contact us

Last updated: 24 September 2026

Products sold by DTech come with the warranty stated on the product page and on your invoice. Most warranties are provided by the brand or its official distributor in Bangladesh, and DTech helps you with every claim. This policy explains how warranty works and what it covers.

1. Types of warranty

  • Replacement warranty: a defective product is replaced with the same or an equivalent product after inspection.
  • Service warranty: a defective product is repaired, and faulty parts are replaced free of charge.
  • Parts warranty: specific parts are covered; labour or other parts may be charged.
  • Brand warranty: service is provided directly by the brand's authorised service centre. DTech can guide you or forward the product for you.

The warranty type and period (for example, "2 Years (1 Year Parts)") are shown on the product page and printed on your invoice. The warranty starts on the invoice date.

2. What you need to make a claim

  • The DTech invoice (printed, digital or your order number), and the warranty card where provided.
  • The product with a matching, readable serial number or IMEI.
  • Intact warranty stickers and seals.
  • For replacement warranty, the original box and all accessories.

3. How to claim

  1. Contact us by hotline, WhatsApp or email at info@dtech.com.bd with your invoice number and a description of the problem.
  2. Bring the product to a DTech store, or send it by courier as our team advises. Courier charges for sending the product to us are paid by the customer unless agreed otherwise.
  3. You receive a service receipt with a service number to track your claim.
  4. Our technicians or the brand's service centre inspect the product and repair or replace it under the warranty terms.
  5. We tell you when the product is ready to collect, or deliver it back to you.

Please back up your data before handing over any laptop, desktop, phone or storage device. Repair or replacement may erase all data, and DTech is not responsible for loss of data, software or settings.

4. Processing time

Most claims are completed within 7–21 working days. Claims that need parts from abroad or handling by the brand's service centre may take longer, depending on the brand. We keep you updated throughout.

5. What the warranty does not cover

  • Physical damage: broken, cracked, bent, scratched or dented products, including screens.
  • Liquid, moisture, rust or corrosion damage.
  • Burn damage, or damage caused by power fluctuation, lightning or an unsuitable power supply. We strongly recommend a UPS or voltage stabiliser for desktops and components.
  • Products whose serial number, IMEI or warranty sticker is removed, altered, torn or unreadable.
  • Products opened, modified or repaired by anyone other than DTech or an authorised service centre.
  • Damage from misuse, accident, insects, dust, fire, natural disaster, overclocking or wrong installation.
  • Software problems, viruses, malware, operating system issues and data recovery.
  • Consumable items and normal wear: cables, adapters, remote controls, carry bags, keyboard keycaps and printer ink or toner, unless stated otherwise.
  • Laptop and phone batteries beyond the battery warranty stated by the brand (often shorter than the product warranty), and normal battery capacity loss over time.
  • Dead pixels within the brand's accepted limit for displays.
  • Free gifts, unless stated otherwise.

If a fault is not covered, we will tell you the cost of repair before any work is done. You may accept or decline the paid repair.

6. Dead on arrival (DOA)

If a product does not work when you first use it, report it within 7 days of delivery. After our inspection confirms the fault, it is handled under our Refund & Return Policy as a replacement.

7. Uncollected products

Please collect serviced products within 30 days of our notice. DTech is not responsible for products left uncollected for more than 90 days.

8. Replacement stock

If the same model is no longer available for a replacement, we offer an equivalent or better model, or a solution agreed with you. The brand's decision on warranty replacement is final where the brand provides the warranty.

Contact us

If you have any question about this policy, please contact us:

WhatsApp Messenger 01812572226